Sudale Search & Select

UK National Contact Centre Awards

The UK National Contact Centre Awards are here, for the 28th year running, celebrating contact centre talent across the length and breadth of the UK, and Sudale Search is proud to be involved.


Organised by the Call Centre Management Association, the longest established association representing the contact centre industry, these awards recognise the best talent in our industry; the individuals and teams in our industry who are role models, inspiring others and deserve recognition for the work they are doing in their contact centre operation.


At Sudale Search, we believe the UK National Contact Centre Awards highlight the importance of exceptional customer service. They shed light on the fact that customer satisfaction is not just a desirable outcome but an essential aspect of any successful business. By honouring outstanding performers in the industry, these awards set a high standard for others to aspire to, emphasising the significance of consistently delivering exceptional service experiences.


These awards also provide a benchmark for measuring progress and identifying areas for improvement. By assessing various aspects of contact centre operations, such as customer satisfaction, employee engagement, technology adoption, and process efficiency, the awards help organisations gauge their performance against industry standards and identify opportunities for growth. This benchmarking process encourages organisations to continually innovate and evolve, ultimately raising the overall quality of customer service across the industry.


This year, Sudale Search is honoured to be partnering with the awards, as we believe these awards are a fantastic opportunity to recognize growth, success, and celebrate one another. The awards go hand in hand with our values, culture and focus on DE&I, from Organisational awards like ‘Best Approach to Diversity, Equity, Inclusion and Belonging’ to individual category awards like ‘Customer Champion’.


Our partnership with the UK National Contact Centre Awards is how we bring to life our commitment to excellence in the contact centre industry. In supporting these awards, we aim to help highlight and celebrate the outstanding achievements of contact centre professionals and organisations across the country.


You can see all this year’s categories in full here.

While nominations have closed, it’s not too late to book a table for the awards night, taking place on the 19th June. Join us for a full night of food, drinks, a celebrity guest, and of course, the awards themselves. If you’re still on the fence, watch the highlight reel from last year’s celebrations, including celebrity guest Ainsley Harriot, here, and you can book your tickets for this year here.

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